Mobile Defenders

Mobile Defenders

3990 44th St SE, Kentwood, United States

Description

We don't have customers; we have partners. Our growth is predicated on your success. That's why we invest our profits right back into our business and continually expand into new product and service categories to add value to our relationship

Business Info

Today: N/A
6165512286

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Reviews for Mobile Defenders

Snowcase
Snowcase March 22, 2018
Parts seem to be good quality. When they work. We have about a 80-85% success rate and send quite a few back. They had a few batches of screens that didn't work with the latest iOS update which we had to send back multiple times, losing numerous sales, and they actually wanted us to pay shipping for their defective products! It wasn't the first issue with returns we've had. Which brings me to...

Customer service. Their chat is available during business hours for basic questions but always tell us to contact our rep. Our rep doesn't respond to emails very quickly unless you follow up numerous times or open a chat and have them contact them. We've had a worse experience with the phone. We've asked for another rep and they've ignored our requests. I can only imagine they're very busy.

In this day and age, you expect a business trying to break into the mobile repair market to at least try to keep their customers.

Overall:
If we didn't have to keep sending back defective parts we wouldn't have to deal with their poor customer service.
Jesse
Jesse November 28, 2017
Great customer service and great parts. We use them for all of our iPhone parts

3 / 5

2 Reviews

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1 Stars 1 Votes
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Map & Location

Hours

Mon
09.00 am - 09.00 pm
Tue
09.00 am - 09.00 pm
Wed
09.00 am - 09.00 pm
Thu
09.00 am - 09.00 pm
Fri
09.00 am - 09.00 pm

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